Shipping Policy for Navya Vibes

Last Updated: August 10, 2026

Thank you for shopping with Navya Vibes (Chroma Glow)! We are dedicated to delivering your favorite skincare products safely and efficiently across India. Please read our Shipping Policy to understand how and when your orders are dispatched and delivered.

1. Order Processing Time

* All orders are processed within 1 to 2 business days (excluding Sundays and public holidays) after receiving your order confirmation email.
* Once your order is packed and ready for dispatch, you will receive a notification with your tracking details.

2. Shipping Rates & Delivery Estimates

* We offer delivery across India.
* Standard Delivery Time: Orders are typically delivered within 2 to 5 business days from the date of dispatch, depending on your shipping destination.
* Shipping charges (if applicable) will be calculated and displayed at checkout before you complete your purchase. We frequently offer promotional free shipping during special sales events.

3. Shipment Confirmation & Order Tracking

* You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). You can use this tracking number to monitor your package’s journey until it reaches your doorstep in Mohali, across Punjab, or anywhere else in India.

4. Delivery Delays

While we strive to ensure your skincare essentials arrive within the estimated 2–5 business days window, unexpected delays may occasionally occur due to:
* Unforeseen logistical bottlenecks or courier partner delays
* Adverse weather conditions or regional restrictions
* National holidays or festive season rushes

Navya Vibes is not liable for delays caused by third-party courier services, but we will always assist you in tracking and resolving delivery issues.

5. Incorrect Address and Changes

* Please ensure that your shipping address and contact phone number are entered correctly at checkout.
* If you need to make changes to your delivery address, please contact us immediately at contact@navyavibes.com or call us before your order has been dispatched. Once shipped, we cannot reroute packages.

6. Damaged, Defective, or Lost Packages

* If your package arrives damaged or tampered with, please take photos of the outer packaging and products immediately and reach out to our support team within 48 hours of delivery.
* In the rare event that a package is lost in transit, please notify us so we can investigate with our courier partners and arrange a replacement or refund as applicable.

7. Contact Us

If you have any questions or concerns regarding our Shipping Policy or your active order, please get in touch with our customer support team:

Brand: Navya Vibes (Chroma Glow)
Email: contact@navyavibes.com
Phone: +91 8528653356