Refund & Cancellation Policy for Navya Vibes

Last Updated: August 10, 2026

Thank you for shopping with Navya Vibes (Chroma Glow). We take great pride in the quality of our skincare products. Please carefully review our Refund and Cancellation Policy regarding your purchases on navyavibes.com.

1. Order Cancellation Policy

* No Self-Service Cancellation: Please note that there is no direct option to cancel an order on our website once it has been placed. All orders are processed automatically to ensure rapid dispatch and delivery.
* Requesting Cancellation: If you made a mistake or wish to cancel your order, you must contact our customer support team immediately at contact@navyavibes.com or call 1800-123-222 before the order is dispatched.
* Once Dispatched: Once an order has been packed or dispatched from our warehouse, it cannot be canceled or recalled under any circumstances.

2. Returns & Replacement Policy

Due to health, hygiene, and personal care safety standards, skincare products (such as face washes, serums, and body lotions) are non-returnable once opened or used.

We only accept replacement or refund requests under the following conditions:
* You received a damaged or physically broken product upon arrival.
* You received an incorrect item different from what was ordered.
* The product received is expired or has manufacturing defects.

3. Conditions for Approval

To be eligible for a return, replacement, or refund for a damaged or incorrect order:
* Reporting Period: You must inform our customer support within 48 hours of delivery.
* Mandatory Proof: You must provide clear photos and an unboxing video showing the outer package, shipping label, and damaged/incorrect item.
* Product Condition: Items must remain unused, unopened, and in their original packaging with all security seals intact.

4. Refund Process

* Approval & Verification: Once our support team receives your request and verifies the unboxing footage/photos, we will notify you of the approval or rejection of your claim.
* Refund Timeline: Approved refunds will be processed back to your original payment method within 5 to 7 business days. For Cash on Delivery (COD) orders, our team will request your bank account details or UPI ID to process the payout.

5. Non-Refundable Scenarios

Refunds or returns will not be processed in the following situations:
* Change of mind after placing the order or after dispatch.
* Products that have been opened, unsealed, or used.
* Claims made after 48 hours of delivery.
* Delivery failure due to an incorrect address or phone number provided at checkout.

6. Contact Support

If you have any questions regarding cancellations, returns, or refunds, please reach out to us:

Brand: Navya Vibes (Chroma Glow)

Email: contact@navyavibes.com

Phone: +91 8528653356